Cropped Softy

Please note, all orders are processed in the order they are received. This typically takes around 1-4 business days.

Most orders leave our manufacturers' premises within 3 business days of the order being placed (excluding Saturdays, Sundays, and public holidays). Dispatch is often quicker but is not guaranteed.

Click here to view our full Shipping Policy

Due to the current circumstances surrounding COVID-19 we are extending our returns periods. 

Our policy now lasts 10 days. If 10 days have gone by since you received the item, we cannot take the item back.

We understand that not everything always works out when online-shopping. We are prepared to assist you if you are unsatisfied with the fit of your item(s). Every order is processed immediately in real time to our warehouse for shipping. This is to ensure fastest delivery period for our customers. Hence we cannot issue a refund until customers ship the item back to our store's address.

We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.

Click here to view our full Refund & Returns policy