Shipping Policy

Free Shipping

We offer free delivery on all orders. (Expect few countries). Delivery to the United States, United Kingdom, Canada, Australia, Italy, France, Spain, Germany, as well as much of Western Europe, usually takes 7-15 business days. Delivery to the rest of the world can take up to 8-18 business days.

These shipping times are estimates and although shipping is often much faster, we, unfortunately, cannot guarantee the shipping times of the free economy shipping service.

Tracked & Secured

We offer tracked & secured delivery on all orders. (Expect few countries). Delivery to the United States, United Kingdom, Canada, Australia, Italy, France, Spain, Germany, as well as much of Western Europe, usually takes 6-12 business days. Delivery to the rest of the world can take up to 7-15 business days.

These shipping times are estimates and although shipping is often much faster, we, unfortunately, cannot guarantee the shipping times of the free economy shipping service.

Express Shipping

For those who simply can't wait to get their hands on their order, we also offer premium express shipping. Express shipping is by courier service (DHL, FedEx, UPS, TNT, EMS, etc) and is charged at USD $25. (All orders over $99 are eligible for FREE Express Shipping.) Express shipping typically takes around 5-8 days from the time the order is dispatched and is fully tracked and insured. 

Tracking Numbers

All items are dispatched with tracking numbers, except if you choose the shipping method without tracking number at checkout. Tracking numbers will be provided to you by email within a few days of dispatch and you can track the shipping status of your order on our website here.

Order Processing Time

All orders are processed in the order they are received. This typically takes around 1-4 business days.

Most orders leave our manufacturers' premises within 3 business days of the order being placed (excluding Saturdays, Sundays, and public holidays). Dispatch is often quicker but is not guaranteed.

Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information. If you haven't received tracking information within 5 business days of placing your order, please check your spam folder. If you still haven't received it, get in touch with us and we'll look into it.

Multiple Packages

In some rare instances, your order may be split into different packages and sent separately. This will mean that you will receive more than one tracking number and your items may arrive at different times and in separate packages. If some items have arrived but the others haven't, don't worry; they are on the way! You can always track your order on our site or you can contact us if you'd like an update. 

Customs and Taxes

Customs, import taxes, tariffs, and item seizures are the sole responsibility of customers. We will always dispatch your order so you don't need to pay tax, but we cannot guarantee there will be no tax due in the destination country.

Unclaimed Orders

AT Boujees is not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficiently provided address. Please ensure you check your address and contact details on your order confirmation email carefully and contact us immediately if you find an error.

Tracking Numbers for Free Economy Shipments

Most tracking numbers will not work immediately upon receipt. It usually takes a few days for the systems between logistics carriers to update.

While your package is en-route to your country, it won't show any updates. It is only when your national postal service receives the package in your country that the tracking number will work on your national postal service's website.

The above does not apply for items shipped under our Premium Express Shipping service.

Order Tracking

All orders can be tracked on our website here.

COVID19 

Due to the spread of COVID19, we're taking an extra precaution to make sure you receive your products safely. It may take a little bit longer than usual, but nothing to worry about, we'll keep you informed every step of the way.